We want you to love your Nearly Natural purchase. If you're not completely satisfied, eligible items purchased directly from www.nearlynatural.com and shipped within the continental U.S. may be returned or exchanged within 30 days of delivery, subject to the guidelines below.
Add Return Protection + Package Protection at checkout to receive:
Coverage does not apply to orders shipped to an incorrect shipping address provided at checkout. The protection fee is non-refundable and must be purchased during checkout.
If You Do Not Purchase Coverage: You may still return eligible items within 30 days. However, you wil be responsible for return shipping costs.
To be eligible for a return or exchange:
If you receive a damaged, defective, or incorrect item, submit a claim as soon as possible after delivery. Photos of the item, packaging, and shipping label are required.
Approved claims may be resolved with a replacement order or refund, at Nearly Natural's discretion.
With Protection: Covered packages lost or damaged during transit or delivery may qualify for a replacement order or refund.
Without Protection: We will assist in investigating the shipment with the carrier. Any resolution is subject to the carrier's findings and Nearly Natural's discretion.
We currently offer exchanges for the same item or another color variation of the same item. If you'd like a different product, simply return your eligible item and place a new order.
Approved refunds are typically issued to the original payment method within 7–10 business days after return receipt and inspection.
Original shipping charges and the optional Return Protection + Package Protection fee are non-refundable unless required by law or the return is the result of our error.
The following items are not eligible for return unless they arrive damaged or defective:
Return Protection is optional, available only at checkout, does not extend the 30-day return period, and does not guarantee claim approval. Nearly Natural reserves the right to deny returns or claims that do not comply with this policy or involve suspected fraud or abuse.
Purchasing Return Protection does not alter the eligibility requirements of this policy.
To initiate a refund, exchange, or claim, please follow these steps:
Holiday, Halloween, Fall, and Christmas items may be returned within 30 days of delivery or before December 25, whichever comes first. Beginning December 25, seasonal items are final sale and cannot be returned or exchanged.
If you receive a Christmas tree that is missing parts, submit an exchange request through the Returns Portal or email returns@nearlynatural.com.
Gift recipients may submit a return or exchange through the Returns Portal using the original order number and shipping ZIP code. If this information is unavailable, email returns@nearlynatural.com.
Questions? Contact us at returns@nearlynatural.com.